FAQs
Frequently asked questions
📦 Shipping & Delivery
Q: Do you offer plastic-free shipping?
A: Yes! All our orders are packaged in plastic-free, compostable, or recyclable materials. We’re proud to ship every order with sustainability in mind.
Q: Where do you ship from?
A: Orders are fulfilled by our trusted eco-suppliers, many of whom ship from within the U.S. or the U.K. to reduce shipping emissions.
Q: How long does shipping take?
A: Most orders are delivered within 5–10 business days, depending on your location and supplier. You’ll receive a tracking link as soon as your order ships.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery on most unused items. Please email us at [your email] with your order number and reason for return.
Q: Do you offer exchanges?
A: Yes — if you need a different size or item, just contact us and we’ll help you set up an exchange (as long as it’s in original condition).
🌱 Sustainability Practices
Q: Are your products really eco-friendly?
A: Yes! Every item we sell is made from sustainable bamboo and designed to replace plastic, reduce waste, and leave a lighter footprint.
Q: Is bamboo actually sustainable?
A: Absolutely. Bamboo is one of the most renewable plants on Earth — fast-growing, pesticide-free, and 100% biodegradable.
Q: Do you plant trees for every order?
A: Yes! Through our partnership with theGoodAPI.com, we plant one tree for every order placed. You’re helping restore forests with each purchase.
✅ Orders & Payments
Q: Can I change or cancel my order?
A: We process orders quickly, but if you email us within 2 hours of placing your order, we’ll do our best to make changes.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shop Pay. All transactions are secure and encrypted.
❤️ Product Info & Care
Q: How do I care for bamboo products?
A: Hand-wash when possible and avoid prolonged soaking. For textiles, wash cold and air dry or tumble low. Bamboo is strong, but like any natural material, it lasts longer with care.
Q: Are your products safe for sensitive skin?
A: Yes — bamboo fabric is naturally hypoallergenic and gentle. We avoid chemical treatments and toxic dyes.